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Shipping Information

We want to make sure your order reaches you quickly and safely. Below you’ll find all the details about our shipping process.

Processing Time

  • Orders are processed within 1–3 business days after payment is received.

  • During peak seasons (such as holidays or launches), processing may take slightly longer.

Shipping Options & Delivery Times

Shipping MethodEstimated Delivery Time*CostStandard (UK)2–4 business days£X.XXExpress (UK)1–2 business days£X.XXInternational Standard7–14 business days£X.XXInternational Express3–7 business days£X.XX

*Delivery times are estimates and may vary depending on your location and local customs procedures.

Tracking Your Order

Once your order has been shipped, you’ll receive a confirmation email with a tracking link so you can follow your package’s journey.

Customs & Import Taxes

  • International orders may be subject to customs duties and taxes.

  • These charges are the responsibility of the customer and vary by country.

Address Accuracy

Please double-check your delivery address at checkout. We cannot be held responsible for delays or losses due to incorrect shipping details.

Lost or Damaged Items

If your package is lost or arrives damaged, please contact us at [your email] within 7 days of delivery so we can assist you.